Northwest Hills Pediatrics

Patient-Centered Care

Patient-Centered Medical Home

Our patients range from newborns to 23 year-olds. We take calls for our own practice, so you’ll never have to speak to a covering doctor who doesn’t know you. We follow the American Academy of Pediatrics guidelines for routine screening, immunizations and health checks for infants, toddlers, children and adolescents. We are a 100% outpatient pediatric practice. For any hospital admissions or subspecialty care needs, we refer patients to The Connecticut Children’s Medical Center in Hartford, or to Connecticut Children’s-Waterbury at Saint Mary’s Hospital. Our doctors and nurse practitioners conveniently perform most other treatments, such as drawing blood, taking throat cultures, suturing lacerations and giving immunizations, right in our own offices.

In everything we do, we believe in creating a partnership with the family, based on shared values. We believe that by addressing each child’s unique health needs, we can create the basis for life-long health habits. We do this by embracing new ways of thinking, giving each child ample time, and by bringing a sense of fun into the patient-physician relationship.

We care for families in our community by providing the finest pediatric health care to their children and educating them to be knowledgeable participants in their children’s care.

We create a collaborative environment where our providers and staff can reach their own personal and professional goals.

At pediatrician

What is a Patient-Centered Medical Home

A patient-centered medical home is a system of care in which a team of health professionals work together to provide all of your health care needs. We use technology such as electronic medical records to communicate and coordinate your care and provide the best possible outcomes for you.

You, the patient, are the most important part of a patient-centered medical home. When you take an active role in your health and work closely with us, you can be sure that you’re getting the care you need.

Your primary care provider leads your care team, which may include specialized doctors, nurses, health educators, and other health care providers such as pharmacists or physical therapists. Our team acts as “coaches” who help you get healthy, stay healthy, and get the care and services that are right for you. You, of course, are at the center of your care team.

How Does a Patient-Centered Medical Home Benefit Me?

How Do You Get the Most From a Patient-Centered Medical Home?

Be In Charge Of Your Health

• Know that you are a full partner in your health
• Understand your health situation and ask questions about your condition
• Learn about your condition and what you can do to stay as healthy as you can

Participate In Your Care

• Follow the plan that you, and we, have agreed is best for your health
• Take medications as prescribed
• Keep scheduled appointments

Communicate With Your Care Team

• Tell us when you don’t understand something we said or ask us to explain it in a different way
• Tell us if you get care from other health professionals so we can help coordinate the best care for you
• Bring a list of questions and a list of medications and herbal supplements you take to every appointment
• Tell us about any changes in your health or well-being.

Your Care Team Will

Get To Know You

• Learn about you, your family, your life situation, and preferences. We will update your records every time you seek care and suggest treatments that make sense for your way of living
• Listen to your questions and feelings, and treat you as a full partner in your health care journey

Communicate With You

• Explain your health situation clearly and make sure you know all of your options
• Give you time to ask questions and answer them in a way you’ll understand
• Help you make the best decisions for your health needs

Support You

• Help you set goals for your care and help you meet these goals every step of the way
• Give you information about classes, support groups, or other services that can help you learn more about your condition and stay vigilant
• Send you to trusted experts when needed