ABOUT US

Creating the basis for lifelong healthy habits

The mission of Northwest Hills Pediatrics is to excel in patient care by utilizing the highest standards and practices. Through excellence, innovation, and collaboration we will strive to improve the health of children and adolescents. We will provide exceptional care, advocate for children, hire exemplary clinicians and staff, and create an environment that promotes healing and continuous learning while utilizing evidence based care.

In everything we do, we believe in creating a partnership with the family, based on shared values. We believe that by addressing each child’s unique health needs, we will create the basis for life-long health habits. We do this by embracing new thinking, giving each child ample time and by bringing a sense of fun into the patient-physician relationship.

We care for families in our community by providing the finest pediatric health care to their children and educating them to be knowledgeable participants in their children’s care.

We create a collaborative environment where our providers and staff can reach their own personal and professional goals.

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How can I make an appointment?

Northwest Hills Pediatrics is a pediatric and adolescent medical practice located in Northwest Connecticut. For more information on our experienced, caring healthcare team, click here.

Our patients range from newborns to 23 year-olds. We take calls for our own practice, so you’ll never have to speak to a covering doctor who doesn’t know you. We follow the American Academy of Pediatrics guidelines for routine screening, immunizations and health checks for infants, toddlers, children and adolescents. We are a 100% outpatient pediatric practice. For any hospital admissions or subspecialty care needs, we refer patients to The Connecticut Children’s Medical Center in Hartford, or to Connecticut Children’s-Waterbury at Saint Mary’s Hospital. Our doctors and nurse practitioners conveniently perform most other treatments, such as drawing blood, taking throat cultures, suturing lacerations and giving immunizations, right in our
own offices.

Patient-Centered Medical Home

Your Introduction to The Patient-Centered Medical Home

What is a patient-centered medical home?

 A patient-centered medical home is a system of care in which a team of health professionals work together to provide all of your health care needs. We use technology such as electronic medical records to communicate and coordinate your care and provide the best possible outcomes for you.

You, the patient, are the most important part of a patient-centered medical home. When you take an active role in your health and work closely with us, you can be sure that you’re getting the care you need.

Who is on the patient-centered medical home care team?

 Your primary care provider leads your care team, which may include specialized doctors, nurses, health educators, and other health care providers such as pharmacists or physical therapists. Our team acts as “coaches” who help you get healthy, stay healthy, and get the care and services that are right for you. You, of course, are at the center of your care team.

How does a patient-centered medical home benefit me?

In a patient-centered medical home, we:

  • Are available when you need us. You can communicate with us easily and efficiently and get appointments quickly.
  • Know you and your health history. We know about your personal or family situation and can suggest treatment options that make sense for
  • Help you understand you condition(s) and how to take care of yourself. We explain your options and help you make decisions about your
  • Help you coordinate your health care-even if we are not the ones giving you the care. We will help you find specialists, get appointments, and make sure specialists have the information they need to care for
  • Use technology such as electronic medical records and share medical records to help prevent medical errors and make sure that we are always on the same
  • Use evidence based care to ensure you are receiving the most benefit from each and every interaction with your health care

How do you get the most from a patient-centered medical home?

What you can do:

  1. Be in charge of your health
    • Know that you are a full partner in your
    • Understand your health situation and ask questions about your
    • Learn about your condition and what you can do to stay as healthy as
  2. Participate in your care
    • Follow the plan that you, and we, have agreed is best for your health
    • Take medications as prescribed
    • Keep scheduled appointments
  3. Communicate with your care team
    • Tell us when you don’t understand something we said or ask us to explain it in a different
    • Tell us if you get care from other health professionals so we can help coordinate the best care
    • Bring a list of questions and a list of medications and herbal supplements you take to every appointment
    • Tell us about any changes in your health or well-being.

Your care team will:

  1. Get to know you
    • Learn about you, your family, your life situation, and preferences. We will update your records every time you seek care and suggest treatments that make sense for
    • Listen to your questions and feelings and treat you as a full partner in your care
  2. Communicate with you
    • Explain your health situation clearly and make sure you know all of your options for care
    • Give you time to ask questions and answer them in a way you
    • Help you make the best decisions for your
  3. Support you
    • Help you set goals for your care and help you meet these goals every step of the
    • Give you information about classes, support groups, or other services that can help you learn more about your condition and stay
    • Send you to trusted experts when

As your primary care provider, I will:

  • Provide equal access to care for all patients regardless of a family’s source of payment
  • Take care of any short-term illness, long-term chronic disease, and your all-around well-being
  • Keep you up-to-date on all your vaccines and preventative screening tests
  • Connect you with other members of you care team (specialists, health coaches, etc) and coordinate your care with them as your health needs change
  • Provide you with treatment for behavioral health conditions, and with referrals to outside treatment options should they be necessary
  • Be available to you 24 hours a day for your urgent needs
  • Notify you of test results in a timely manner
  • Communicate clearly with you so you understand your condition(s) and all your options
  • Listen to your questions and feelings. I will respond promptly to you, and your calls, in a way you
  • Help you make the best decisions for your care

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Quality Measurement and Improvement Worksheet

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